All of our products automatically receive a 12 month warranty from purchase.
Should our products be damaged or broken due to a manufacturing fault, we will replace the complete unit.
This warranty does not apply to products damaged by miss-use or customer fault.
Please hold on to proof of purchase and order receipts for a valid warranty.
All wooden handles are handmade in Australia from premium Oak.
Over time splits or small cracks may appear in your wooden handles, this is the normal ageing process that occurs in all wood. The cracks will not affect the integrity of the handles, as the inner thread is 12mm wide by 80mm long.
We reserve the right to decide if the item is eligible for replacement, a handle with a crack or split less than 3mm wide and 2cm long, usually is not.